Privacy Policy

Introduction

Welcome to videoremover.app. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and AI-powered video text, caption, logo, and watermark removal services ("Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect information in the following categories:

Information You Provide

• Account information: Name, email address, profile image, and authentication details when you create an account or sign in with Google.
• Video content: Videos and related files you upload for processing.
• Payment information: Billing details are processed by Stripe. We do not store full payment card numbers on our servers.
• Support communications: Information you send when contacting us for help.

Information Collected Automatically

• Usage data: Pages visited, features used, processing history, credits consumed, and interaction with our website.
• Device and log data: IP address, browser type, operating system, device identifiers, referral URLs, and timestamps.
• Visitor and device identifiers: Anonymous visitor IDs and device fingerprints used to manage trial usage and prevent abuse before or without an account.
• Cookies and similar technologies: As described in our Cookie Policy.

How We Use Your Information

We use your information to:

• Provide, operate, and maintain our video processing Services
• Create and manage your account
• Process payments, subscriptions, and credit purchases
• Upload, process, deliver, and temporarily store your video files
• Send service-related emails, such as account verification and payment receipts
• Respond to support requests
• Monitor usage, prevent fraud, and protect the security of our platform
• Analyze performance and improve our website and Services
• Comply with legal obligations

We do not sell your personal information. We do not use your uploaded videos to train public AI models.

Video Content and Retention

Your privacy is important to us, especially regarding the videos you upload.

• Videos are transmitted and processed using secure, encrypted connections (HTTPS/TLS).
• Uploaded and processed video files are automatically deleted from our servers within 24 hours after processing is complete or the processing window ends, whichever comes first.
• We do not share, publish, or sell your video content to third parties for marketing purposes.
• Task metadata (such as processing status, duration, file name, and timestamps) may be retained in your account or session history so you can view past jobs. This metadata does not include the video file itself after deletion.

If you need immediate deletion assistance, contact us at support@videoremover.app.

Legal Basis for Processing (EEA/UK Users)

If you are located in the European Economic Area or the United Kingdom, we process personal data based on:

• Contract: To provide the Services you request
• Legitimate interests: To secure our platform, prevent abuse, and improve our Services
• Consent: Where required, such as for non-essential cookies
• Legal obligation: Where we must comply with applicable law

How We Share Information

We may share information with trusted service providers who help us operate our Services, including:

These providers may only use your information to perform services on our behalf and must protect it in accordance with applicable data protection laws.

We may also disclose information if required by law, to protect our rights, or to prevent fraud and abuse.

International Data Transfers

Your information may be processed in countries other than your own, including the United States and China (where our video processing partner operates). Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms to protect your data during cross-border transfers.

Data Security

We implement technical and organizational measures designed to protect your information, including:

• Encryption in transit (HTTPS/TLS)
• Access controls and authentication for internal systems
• Monitoring for unauthorized access and abuse

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise these rights, email us at support@videoremover.app. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our Services are not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Email: support@videoremover.app